Best Health Tele-physio now available
While we have closed our physical doors, we are still open virtually! We know many of our patients are concerned about delayed recovery or worsening pain conditions while we all practice our social distancing. We are certainly concerned that you are not getting much needed physio access.
Luckily - We have an app for that!
We are offering Best Health Tele-Physio via the Embodia Tele-rehabilitation platform. This secure and privacy compliant platform allows us to schedule live video chat appointments with our patients, and conduct virtual face-face sessions on your phone, tablet or laptop. This platform is user friendly and requires no special software or equipment. We can review your symptoms, assess your movement, supervise & update your exercises and provide self-management strategies.
Online assessments and ongoing consultations are provided at our regular rates. Payment can be made via credit card over the phone (613-634-2378). Most extended health programs are covering virtual physiotherapy visits. Many providers have also waived the requirement for a doctor’s referral at this time. Check with your provider to confirm their coverage.
The foundation of a thorough physiotherapy assessment is listening to the patient’s story and eliciting key facts that build a picture of your problem. This picture guides the physical assessment. Building this picture is as easily done over the Best Health Tele-Physio platform as in person.
The patient story guides our choices in the physical assessment component. Many tests can be easily conducted via the video link, including: observation of walking, range of movement, movement quality, swelling, alignment, pain triggers and other special tests.
The hands on part of the assessment provides information about tenderness, tissue warmth or movement quality. The therapist can direct the patient to test many of these elements themselves and report what they feel to the therapist.
Many plans are paying for Tele-Health consultations, including Physiotherapy. We recommend that you check with your insurance provider first before starting your treatment. We are happy to answer any questions your insurance provider may have.
Best Health Physio will provide you with a detailed receipt for any services rendered, including the physiotherapist’s name and licence number, the date of service and fee paid so that you may submit for reimbursement to your insurance provider.
Yes. As a licensed health care professional in Ontario, all Physiotherapists must follow the rules of the Personal Health Information Protection Act (PHIPA). In this regard, a Tele-Physio consult is no different than an in clinic consult.
Best Health Tele-Physio uses Zoom for the video connection through Embodia, an online physiotherapy education and technology company. Embodia has contracted with Zoom to provide these services in a manner that is suitable for healthcare applications. Importantly, this format is PIPEDA (Canadian personal information and electronic privacy legislation) compliant. This agreement enables encryption of the online meetings and removes device/user information from chat logs.