New Patients

To know before your first appointment:

If you are pursuing physiotherapy for a specific condition or wish to explore a specific treatment option, please let our administrative staff know so that you can be booked with the appropriate physiotherapist.

If you have reports of relevant diagnostic testing or imaging please bring these with you to your first visit. Otherwise, let our administrative staff know ahead of time so the reports can be requested.

Intake forms:

If possible print and complete the intake forms from the Best Health Physiotherapy website. Alternately you may complete these forms upon arrival.

Appropriate dress for your appointment:

Thorough assessments require some disrobing. Gowns or shorts will be available if needed. You may bring your own shorts if you wish.

This short video will introduce you to our clinic manager


An initial visit can usually be booked within a week, or as early as the same day, depending on the type of treatment needed. Let us know if you wish to be put on a cancellation list for an earlier appointment.
Physiotherapists are primary care health professionals. A referral is not needed for physiotherapy assessment and treatment. However, many extended health plans and third party payers do require a doctor’s referral to access funding. If you have been given a referral, bring it to your appointment so the therapist can review any information the physician has provided.
No, the clinic is not funded by the Ministry of Health. Extended health plans may cover the cost of physiotherapy visits.
Yes, depending on whether your plan allows direct billing for physiotherapy services. We need the following information: your plan and ID number, the plan holder’s name and DOB, and the city that your plan is administered in. A consent has to be signed by the plan holder. If your plan does not allow assignment of benefits to the Clinic, we may be able to submit your claim electronically to your extended health plan insurer. The insurance company will pay the policy holder back directly
No, the clinic does not treat or bill WSIB for any services.
Yes. Contact the insurance company to report your accident and inform them that you want to start physiotherapy. An Accident Benefit Package will be forwarded to you. It is important that this is completed as soon as possible. A claim will not be started until this paperwork is complete, and the clinic cannot bill directly for any services provided.
The office is open Monday, Wednesday, and Friday 7:30 am until 5:30 pm, and Tuesday and Thursday 7:30 am until 8:00 pm.
The office is located at 1329 Gardiners Road on the west end, just south of the 401 and directly across from the Invista Arena. Get directions.
There is free parking directly in front of the clinic, which is wheelchair accessible. There are two ramps available on either side of the door. The clinic has large treatment rooms and an accessible washroom.
There is one full time male therapist who has extra training in treating TMD, Headaches and Migraines, one full time female therapist who has extra training in treating Vertigo, Balance, and Concussion, and one part-time female therapist who has extra training in treating Non-healing wounds and Chronic Pain. As well as their areas of special focus, all of the therapists are highly skilled in assessing and treating orthopedic injuries.
Yes, there is a Massage Therapist on staff who is also a Vodder Certified Manual Lymph Therapist. The hours for massage are 8am to 5pm, Monday through Friday.
Yes, all our therapists treat pediatric orthopedic injuries.
Plan on arriving at the time given during the initial phone call. There is paperwork to be completed before you see the therapist. An initial assessment is approximately an hour long dependent on the treatment provided.
Besides the referral, bring any reports or test results that are directly related to the issue being assessed.
Cash, Cheque, Visa, or MasterCard are accepted as methods of payment.