Frequently Asked Questions


Physiotherapy is considered an Essential Health Service and as such is permitted to continue during current restrictions related to limiting the spread of COVID-19. We are governed by regulations set out by the Ontario Ministry of Health. Changes and strategies that allow us to operate in a safe manner for all staff and patients include:
  • Reduced patient flow through the clinic to minimize numbers of patients in the clinic at one time
  • Screening for COVID-19 symptoms/exposure risk of all new patients at the time of booking their first appointment
  • Screening of ALL individuals prior to entering the clinic at the time of a visit
  • Daily staff self-assessment re COVID-19 exposure risk/symptoms
  • All patients/visitors to the clinic are required to wear a face covering unless unable to for medical reasons. Masks are available for a small fee, if an individual does not have one with them at the time of their visit.
  • All staff wearing appropriate medical grade masks, as well as clinical staff wearing eye protection while treating patients
  • Plexiglass barriers at the front desk
  • Limits on the number of individuals in our waiting room
  • Signage to assist in maintaining physical distancing
  • Treatment conducted in private treatment rooms
  • Treatment areas and equipment disinfected using Health Canada approved cleaners between each patient visit
  • Patient washroom disinfected between each use
  • Constant handwashing/sanitizing by all staff
  • Patients encouraged to use hand sanitizer on entry to the clinic; dispensers are available in every room, in the vestibule and at the reception desk.
  • Regular review of screening and infection control procedure requirements
  • The availability of virtual physiotherapy sessions
An initial visit can usually be booked within a week, or as early as the same day, depending on the type of treatment needed. Let us know if you wish to be put on a cancellation list for an earlier appointment.
Physiotherapists are primary care health professionals. A referral is not needed for physiotherapy assessment and treatment. However, many extended health plans and third party payers do require a doctor’s referral to access funding. If you have been given a referral, bring it to your appointment so the therapist can review any information the physician has provided.
No, the clinic is not funded by the Ministry of Health. Extended health plans may cover the cost of physiotherapy visits.
Yes, depending on whether your plan allows direct billing for physiotherapy services. We need the following information: your plan and ID number, the plan holder’s name and DOB, and the city that your plan is administered in. A consent has to be signed by the plan holder. If your plan does not allow assignment of benefits to the Clinic, we may be able to submit your claim electronically to your extended health plan insurer. The insurance company will pay the policy holder back directly
No, the clinic does not treat or bill WSIB for any services.
Yes. Contact the insurance company to report your accident and inform them that you want to start physiotherapy. An Accident Benefit Package will be forwarded to you. It is important that this is completed as soon as possible. A claim will not be started until this paperwork is complete, and the clinic cannot bill directly for any services provided.
The office is open Monday, Wednesday, and Friday 7:30 am until 5:30 pm, and Tuesday and Thursday 7:30 am until 8:00 pm.
The office is located at 1329 Gardiners Road on the west end, just south of the 401 and directly across from the Invista Arena. Get directions.
There is free parking directly in front of the clinic, which is wheelchair accessible. There are two ramps available on either side of the door. The clinic has large treatment rooms and an accessible washroom.
We have both male and female therapists. Each therapist has their areas of special interest and expertise, but all therapists are skilled in multiple approaches to the assessment and treatment of musculoskeletal conditions.
Our RMT staff offer flexible hours. Please use this form to book an appointment that fits your schedule.
Yes, all our therapists treat pediatric orthopedic injuries.
Plan on arriving at the time given during the initial phone call. There is paperwork to be completed before you see the therapist. An initial assessment is approximately an hour long dependent on the treatment provided.
Besides the referral, bring any reports or test results that are directly related to the issue being assessed.
Cash, Cheque, Apple Pay, Debit, Visa or MasterCard are accepted as methods of payment.